Class - IX, COMMUNICATION SKILLS, IT-SKILLS-402

 

UNIT-1

COMMUNICATION SKILLS

Important Q/ ANS                                          Strictly as per the CBSE syllabus for class-IX      INFORMATION TECHNOLOGY-402

Q1: What is communication?

Communication is the process of sharing information, ideas, between two or more nodes. It is a two-way process, involving a sender and a receiver.

Q2: What are the elements of communication?

The key elements of communication:

1. Sender: The person who initiates the communication process.
2. Receiver: The person who receives the communication message.
3. Message: The information that is being shared.
4. Channel: The medium through which the message is sent.
5. Feedback: The response from the receiver to the message.

Q3: What is the importance/benefits of effective communication.

1.                1.   Improved understanding.

2. Stronger relationships and builds trust between people.
3. Improve efficiency and productivity.
4. Help to make better decisions.
5. Help to generate new ideas and solutions.

Q4: What are the Factors/barriers that affect the Communication?

1.       Language

2.       Visual Perception

3.       Past Experience

4.       Prejudice

5.       Feelings

6.       Environment Noise or disturbance

7.      Personal factors

Q5.  What are the 7Cs of Effective Communication?

The 7 Cs of Effective Communication are:

1.       Clarity: The message should be clear and easy to understand.

2.       Concise: The message should be brief and to the point.

3.       Concrete: The message should be specific and use real-world examples.

4.       Correct: The message should be free of errors in grammar, spelling, and punctuation.

5.       Coherence: The message should flow smoothly and make sense.

6.       Complete: The message should include all the necessary information.

7.       Courtesy: The message should be respectful and polite.

Q6. What is the purpose of communication?

(a) Inform (tell someone about something)

(b) Influence (get someone to do something you want)

(c) Share thoughts, ideas, feelings

(d) All of the above

Q7. Which of the following methods are used to receive information from the sender through a letter?

(a) Listening

(b) Speaking

 (c) Reading

(d) Writing

Q8. How do you receive information on phone?

 (a) Listening

 (b) Speaking

 (c) Reading

 (d) Writing

Q9. What are the various types of communication?

1.    1.   Verbal communication: This is the most common type of communication and involves the use of words. It can be oral or written.

Examples of oral communication: Face to Face, Talking on Phone and Classroom teaching.

Examples of written communication: Letter, E-mail, Text messages, Books and newspaper.

2.     2.  Nonverbal communication: This type of communication involves the use of body language, facial expressions, touch, space, eye contact and gestures.

3.      Visual communication: This type of communication involves the use of images, graphics, and videos. It can be very powerful in conveying messages, Visual communication is often used for advertising, marketing, and education.

Q9. What are the 3Ps of Public speaking?

The 3Ps of public speaking are Prepare, Practice, and Perform

1. Prepare: The first step is to prepare your speech. This includes choosing a topic, researching your topic, organizing your thoughts, and writing a speech outline
2. Practice: The second step is to practice your speech. The more you practice, the more familiar you will become with your material.
3.  Perform: The third and final step is to perform your speech.

Q10. Which of these is a positive (good) facial expression?

a.         Staring hard

b.         Nodding while listening

c.          Wrinkled forehead

d.         Looking away from the speaker

Q11. When you are preparing for a presentation, you should __________________.

a.    focus on the objectives of the presentation

b.    practice your speech in front of a mirror or friend

c.     do rehearsals to time your presentation of slides

d.    All of the above

Q12. MINTS is a set of simple rules that help you capitalise words correctly during written communication. What does MINTS mean?

According to the MINTS rule, the following words should always be capitalized:

1. Months: January, February, March, April, May, June, July, August, September, October, November, December
2. The pronoun I
3. Proper nouns: Names of people, places, things, organizations, and events
4. Titles: Titles of books, movies, songs, articles, etc.
5. The first word of a sentence.

Q13. What are the BASIC parts of speech?

There are 5 basic parts of speech in the English language:

1. Noun: A noun is a word that names a person, place, thing, idea, or quality.
2. Pronoun: A pronoun is a word that takes the place of a noun.
3. Verb: A verb is a word that shows an action or a state of being. E.g. Teach, drink
4. Adjective: An adjective is a word that describes a noun. E.g. Spicy, sour
5. Adverb: An adverb is a word that describes a verb, an adjective, or another adverb. E.g. slowly

Q14. What are the SUPPORTIVE  parts of speech?

There are 3 basic parts of speech in the English language:

1. Preposition: in, on, under, over, to, from
2. Conjunction: and, or, but, yet, so
3. Articles: a, an, the

Q15. What is a Sentence?

A sentence is a group of words that expresses a complete thought. It must contain a subject and a verb. A paragraph is a collection of sentences that are related to each other and support a main idea.

1. A sentence is a single unit of meaning, while a paragraph is a collection of sentences.
2. A sentence must have a subject and a verb, while a paragraph does not.
3. A sentence can be as short as one word, while a paragraph is typically at least three sentences long.
4. A sentence is usually followed by a period, while a paragraph is usually followed by a blank line.

Q16. What is a Paragraph?

1.       A group of ideas that form a complete paragraph

2.       A group of words that communicate a complete thought

3.       A set of rules that we must follow to write correctly

4.      A set of words that contains all the basic punctuation marks

Q17. What are the main types of sentences?

There are four main types of sentences in the English language: declarative, interrogative, imperative, and exclamatory.

·         Declarative sentences make a statement. They are the most common type of sentence and are usually followed by a period. For example:

1. The cat sat on the mat.
2. I like to eat pizza.

·         Interrogative sentences ask a question. They are usually followed by a question mark. For example:

1. What is your name?
2. How are you?

 Imperative sentences give a command or make a request. They are usually followed by a period. For example:

1.     Sit down.

2.     Stand up

·         Exclamatory sentences express strong emotions. They are usually followed by an exclamation point. For example:

1. Wow! That was amazing!
2. Oh no! I broke the window!

Q18. What are the three different types of sound?

1.       Vowels: The English alphabet has five vowels (a, e, i, o and u)

2.       Diphthongs: We make a diphthong sound when we combine two vowels.

3.       Consonants: A consonant sound is any sound that is neither a vowel nor a diphthong sound.

Q19. Define Phonetics.

Phonetics is the study of the sounds that we make when we speak.

Q20. Define greetings and their types.

Certain words that are called ‘greetings’ before we start talking to friends, people familiar to us, or people whom we are meeting for the first time.

Two types of greeting are: 

Formal: Formal greetings is used to greet senior, elderly people or people with whom we have formal relations like teachers or customers. E.g. Good morning, Ma’am!

Informal: Informal greetings are used when you talk to friends, family or a known person. E.g. Hello or Hi!

Q21. Explain 5W+1H Method for Asking Questions?

1.       Who ‘Who’ is used to ask about people.

2.       Where ‘Where’ is used to ask about a place.

3.       When ‘When’ is used to ask about time.

4.       What ‘What’ is used to ask about a thing, an idea or an action.

5.       Why ‘Why’ is used to find the reason.

+

1.      How ‘How’ is used to find the method.

Q22. Define Question and its types?

A question is a sentence, phrase, or word that either asks for information or is used to test someone’s knowledge. We always use a question mark (?) at the end of a question.

There are two basic types of questions: close-ended and open-ended.

Close-ended question

Questions that can be answered with a “yes” or a “no” are called close-ended question. E.g. “Do you have a TV at home?”

Open-ended question

Sometimes, when we ask a question, we expect an answer with more details. E.g. “I like to watch movies on TV.”