Class - X, COMMUNICATION SKILLS, IT-SKILLS-402

 UNIT-1

COMMUNICATION SKILLS

Q1: What is communication?

Communication is the process of sharing information, ideas, between two or more nodes. It is a two-way process, involving a sender and a receiver.

Q2: What are the elements of communication?

The key elements of communication:

1. Sender: The person who initiates the communication process.
2. Receiver: The person who receives the communication message.
3. Message: The information that is being shared.
4. Channel: The medium through which the message is sent.
5. Feedback: The response from the receiver to the message.

 

Q3: What is the importance/benefits of effective communication.

1.      Improved understanding.

2. Stronger relationships and builds trust between people.
3. Improve efficiency and productivity.
4. Help to make better decisions.
5. Help to generate new ideas and solutions.

 

Q4: What are the Factors/barriers that affect the Communication?

1.       Language

2.       Visual Perception

3.       Past Experience

4.       Prejudice

5.       Feelings

6.       Environment Noise or disturbance

7.      Personal factors

 

Q5.  What are the 7Cs of Effective Communication?

The 7 Cs of Effective Communication are:

1.       Clarity: The message should be clear and easy to understand.

2.       Concise: The message should be brief and to the point.

3.       Concrete: The message should be specific and use real-world examples.

4.       Correct: The message should be free of errors in grammar, spelling, and punctuation.

5.       Coherence: The message should flow smoothly and make sense.

6.       Complete: The message should include all the necessary information.

7.       Courtesy: The message should be respectful and polite.

 

Q6. What is the purpose of communication?

(a) Inform (tell someone about something)

(b) Influence (get someone to do something you want)

(c) Share thoughts, ideas, feelings

(d) All of the above

 

Q7. Which of the following methods are used to receive information from the sender through a letter?

(a) Listening

(b) Speaking

 (c) Reading

(d) Writing

Q8. How do you receive information on phone?

 (a) Listening

 (b) Speaking

 (c) Reading

 (d) Writing

Q9. What are the various types of communication?

1.      Verbal communication: This is the most common type of communication and involves the use of words. It can be oral or written.

Examples of oral communication: Face to Face, Talking on Phone and Classroom teaching.

 Examples of written communication: Letter, E-mail, Text messages, Books and newspaper.

2.  2.    Nonverbal communication: This type of communication involves the use of body language, facial expressions, touch, space, eye contact and gestures.

3.      Visual communication: This type of communication involves the use of images, graphics, and videos. It can be very powerful in conveying messages , Visual communication is often used for advertising, marketing, and education. e.g. Charts, Photograph, Icons, Symbols, Posters and Flyers.

 

Q9. What are the 3Ps of Public speaking?

The 3Ps of public speaking are Prepare, Practice, and Perform

1. Prepare: The first step is to prepare your speech. This includes choosing a topic, researching your topic, organizing your thoughts, and writing a speech outline
2. Practice: The second step is to practice your speech. The more you practice, the more familiar you will become with your material.
3.  Perform: The third and final step is to perform your speech.

 

Q10. Which of these is a positive (good) facial expression?

a.         Staring hard

b.         Nodding while listening

c.          Wrinkled forehead

d.         Looking away from the speaker

Q11. When you are preparing for a presentation, you should __________________.

a.    focus on the objectives of the presentation

b.    practice your speech in front of a mirror or friend

c.     do rehearsals to time your presentation of slides

d.    All of the above

Q12. MINTS is a set of simple rules that help you capitalise words correctly during written communication. What does MINTS mean?

According to the MINTS rule, the following words should always be capitalized:

1. Months: January, February, March, April, May, June, July, August, September, October, November, December
2. The pronoun I
3. Proper nouns: Names of people, places, things, organizations, and events
4. Titles: Titles of books, movies, songs, articles, etc.
5. The first word of a sentence.

Q13. What are the basic parts of speech?

There are 5 basic parts of speech in the English language:

1. Noun: A noun is a word that names a person, place, thing, idea, or quality.
2. Pronoun: A pronoun is a word that takes the place of a noun.
3. Verb: A verb is a word that shows an action or a state of being. E.g. Teach, drink
4. Adjective: An adjective is a word that describes a noun. E.g. Spicy, sour
5. Adverb: An adverb is a word that describes a verb, an adjective, or another adverb. E.g. slowly

Q14. What are the basic parts of speech?

There are 3 basic parts of speech in the English language:

1. Preposition: in, on, under, over, to, from
2. Conjunction: and, or, but, yet, so
3. Articles: a, an, the

 

Q15. Write a short note on Sentence.

A sentence is a group of words that expresses a complete thought. It must contain a subject and a verb. A paragraph is a collection of sentences that are related to each other and support a main idea.

1. A sentence is a single unit of meaning, while a paragraph is a collection of sentences.
2. A sentence must have a subject and a verb, while a paragraph does not.
3. A sentence can be as short as one word, while a paragraph is typically at least three sentences long.
4. A sentence is usually followed by a period, while a paragraph is usually followed by a blank line.

 

Q16. What is a sentence?

1.       A group of ideas that form a complete paragraph

2.       A group of words that communicate a complete thought

3.       A set of rules that we must follow to write correctly

4.      A set of words that contains all the basic punctuation marks

 

Q17. What are the main types of sentences?

There are four main types of sentences in the English language: declarative, interrogative, imperative, and exclamatory.

·         Declarative sentences make a statement. They are the most common type of sentence and are usually followed by a period. For example:

1. The cat sat on the mat.
2. I like to eat pizza.

·         Interrogative sentences ask a question. They are usually followed by a question mark. For example:

1. What is your name?
2. How are you?

·         Imperative sentences give a command or make a request. They are usually followed by a period. For example:

1.     Sit down.

2.     Stand up

·         Exclamatory sentences express strong emotions. They are usually followed by an exclamation point. For example:

1. Wow! That was amazing!
2. Oh no! I broke the window!

Q18. What are the three different types of sound?

1.       Vowels: The English alphabet has five vowels (a, e, i, o and u)

2.       Diphthongs: We make a diphthong sound when we combine two vowels.

3.       Consonants: A consonant sound is any sound that is neither a vowel nor a diphthong sound.

Q19. Define Phonetics.

Phonetics is the study of the sounds that we make when we speak.

Q20. Define greetings and their types.

Certain words that are called ‘greetings’ before we start talking to friends, people familiar to us, or people whom we are meeting for the first time.

Two types of greeting are: 

Formal: Formal greetings is used to greet senior, elderly people or people with whom we have formal relations like teachers or customers. E.g. Good morning, Ma’am!

Informal: Informal greetings are used when you talk to friends, family or a known person. E.g. Hello or Hi!

Q21. Explain 5W+1H Method for Asking Questions?

1.       Who ‘Who’ is used to ask about people.

2.       Where ‘Where’ is used to ask about a place.

3.       When ‘When’ is used to ask about time.

4.       What ‘What’ is used to ask about a thing, an idea or an action.

5.       Why ‘Why’ is used to find the reason.

+

1.      How ‘How’ is used to find the method.

 

Q22. Define Question and its types?

A question is a sentence, phrase, or word that either asks for information or is used to test someone’s knowledge. We always use a question mark (?) at the end of a question.

There are two basic types of questions: close-ended and open-ended.

 

Close-ended question

Questions that can be answered with a “yes” or a “no” are called close-ended question. E.g. “Do you have a TV at home?”

Open-ended question

Sometimes, when we ask a question, we expect an answer with more details. E.g. “I like to watch movies on TV.”

 

Q23. What are the 3 important parts of communication?

Communication has three important parts:

 1. Transmitting—The sender transmits the message through one medium or another.

 2. Listening— The receiver listens or understands the message.

 3. Feedback—The receiver conveys their understanding of the message to the sender in the form of feedback to complete the communication cycle.

 

Q24. Which of the following is NOT an element of communication within the communication process cycle?

(a) Channel

(b) Receiver

(c) Sender

(d) Time

Q25. You need to apply leave at work. Which method of communication will you use?

(a) e-mail

(b) Poster

(c) Newsletter

(d) Blog

Q 26. By which action can senders send their messages?

(a) Gestures

(b) Speaking

(c) Reading

(d) Writing

Q 27. Which of the following is an example of oral communication?

(a) Newspapers

(b) Letters

(c) Phone call

(d) e-mail

Q 28. What are the types of words we should use for verbal communication?

(a) Acronyms

(b) Simple

(c) Technical

(d) Jargons

 

Q 29. Why do we use e-mails?

(a) To communicate with many people at the same time.

(b) To share documents and files.

(c) To talk to each other in real-time.

(d) To keep a record of communication.

 

Q 30. Which of these is a positive (good) facial expression?

(a) Frowning while concentrating

(b) Maintaining eye contact

(c) Smiling continuously

(d) Rolling up your eyes

 

Q31. What does an upright (straight) body posture convey or show?

(a) Pride

(b) Professionalism

(c) Confidence

(d) Humility

 

Q32. Which of these is NOT an appropriate non-verbal communication at work?

(a) Keeping hands in pockets while talking

(b) Talking at moderate speed

(c) Sitting straight

(d) Tilting head a bit to listen

 

Q33. Which of the following statement is true about communication?

(a) 50% of our communication is non-verbal

(b) 20% communication is done using body movements, face, arms, etc.

(c) 5% communication is done using voice, tone, pauses, etc.

(d) 7% communication is done using words

 

Q34.Why feedback is important.

• It validates effective listening

• Feedback can motivate people to continue the good work.

• It boosts learning and help to focussed on goals, plan better and develop improved products

• It improves performance

 

Q35. Which of these are examples of positive feedback?

(a) Excellent, your work has improved.

(b) I noticed your dedication towards the project.

(c) You are always doing it the wrong way.

(d) All of the above

 

Q36. Which of these are examples of negative feedback?

(a) I hate to tell you this but your drawing skills are poor.

(b) You can surely improve your drawing.

(c) This is a good drawing but you can do better.

(d) None of the above

 

Q37. Which of the following are effective components of a good feedback?

(a) Detailed and time consuming

(b) Direct and honest

(c) Specific

(d) Opinion-based

 

Q38. Which of these is NOT a common communication barrier?

(a) Linguistic barrier

(b) Interpersonal barrier

(c) Financial barrier

(d) Organisational barrier

 

Q39.  Which of these are ways to overcome communication barriers?

(a) Respecting each other’s differences

(b) Using a translator

(c) Not communicating at all

(d) Using your own language for comfort

 

Q40. Which of these sentences is capitalised correctly?

(a) Ravi and i are going to the movies.

(b) Salim is visiting India in july.

(c) The Tiger is a strong animal.

(d) She is arriving on Monday.

 

Q41. Which of these sentences are punctuated correctly?

(a) When is the party.

(b) I had bread omelette and a Banana for breakfast.

(c) I am so excited about my first foreign trip!

(d) This is Abdul’s notebook.